Terms of Service

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Terms of Service

Effective Date: January 1, 2025
Last Updated: January 15, 2026

These Terms of Service (“Terms”) govern access to and use of the websites, applications, platforms, products, and services provided by Digna Solutions LLC (“Digna Solutions,” “Company,” “we,” “our,” or “us”) (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

These Terms operate in conjunction with, and do not replace, any Master Services Agreement (“MSA”), Statement of Work (“SoW”), subscription agreement, invoice, or other written contract entered into between you and Digna Solutions. In the event of a conflict, the applicable MSA or written agreement shall control.

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to use the Services.

If you are under eighteen (18), you may use the Services only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

You agree to use the Services solely for lawful purposes and in compliance with all applicable laws, regulations, and contractual obligations.

You may not:

• Attempt to access systems, data, or accounts without authorization
• Interfere with, disrupt, or degrade the operation or security of the Services
• Reverse engineer, decompile, or otherwise attempt to extract source code or proprietary logic
• Use the Services for fraudulent, deceptive, infringing, or harmful activities

Digna Solutions reserves the right to investigate and take appropriate action for violations, including suspension or termination.

Certain Services may require account creation. You agree to provide accurate, current, and complete information and to keep such information updated.

You are solely responsible for safeguarding login credentials and all activity conducted under your account. Digna Solutions is not responsible for losses resulting from unauthorized access due to your failure to maintain credential security.

You must promptly notify us of any suspected unauthorized use.

All software, platforms, systems, architecture, methodologies, frameworks, documentation, workflows, designs, content, trademarks, service marks, logos, trade secrets, and other materials provided by Digna Solutions (“Company IP”) are and shall remain the exclusive property of Digna Solutions LLC or its licensors.

No rights or licenses are granted except as expressly set forth in a written agreement signed by Digna Solutions.

Unless otherwise stated in an applicable MSA or SoW:

• All intellectual property, code, configurations, designs, documentation, automation, AI models, all digital assets and technical deliverables remain the sole property of Digna Solutions until all fees are paid in full.
• Payment in full is a condition precedent to any license or transfer of rights.
• Partial payment does not convey ownership, license, or usage rights.

Any licenses granted are limited, non-transferable, non-sublicensable, and revocable as specified in the governing agreement.

You retain ownership of materials you provide to Digna Solutions (“Client Materials”). You grant Digna Solutions a non-exclusive, royalty-free license to use such materials solely for the purpose of performing the Services.

You represent and warrant that you have all necessary rights to provide such materials.

All fees, payment schedules, milestones, retainers, subscriptions, and expenses are governed by the applicable invoice, subscription terms, SoW, or written agreement.

Unless expressly stated otherwise in writing:

• All payments are non-refundable
• Fees are earned upon invoicing
• Failure to pay constitutes a material breach

Digna Solutions reserves the right, without liability, to suspend or restrict access to Services, deliverables, platforms, or systems for late or nonpayment, including during dispute resolution.

Suspension does not relieve payment obligations.

Payments may be processed through third-party providers (e.g., Stripe, PayPal). Digna Solutions is not responsible for third-party processing errors, downtime, or fees.

Digna Solutions may suspend or terminate access to the Services immediately, with or without notice, if you:

• Violate these Terms
• Breach any payment obligation
• Misuse Company IP or systems
• Engage in unlawful or harmful conduct

Termination does not relieve outstanding payment obligations and does not waive Company IP rights.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Digna Solutions does not warrant uninterrupted operation, error-free performance, or specific results unless expressly stated in a written agreement.

To the maximum extent permitted by law:

• Digna Solutions shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or data loss.
• Digna Solutions’ total aggregate liability shall not exceed the amounts actually paid by you to Digna Solutions in the twelve (12) months preceding the claim.

You agree to defend, indemnify, and hold harmless Digna Solutions LLC, its officers, members, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your infringement of third-party rights
• Your Client Materials or instructions

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute shall be brought exclusively in the state or federal courts located in Collin County, Texas, and you consent to personal jurisdiction and venue therein.

Digna Solutions may update these Terms at any time. Updates are effective upon posting. Continued use of the Services constitutes acceptance of the revised Terms.

For questions regarding these Terms, contact:

Digna Solutions LLC
Email: info@dignasolutions.com